Order with Confidence

The Eaton Guarantee for Wedding Stationery orders

At Eaton Stationery we are very proud of the quality of our products and take time to check every order with the greatest attention to detail.  We are confident that you will be completely happy with the quality of our products when you receive your proofs. If you are in anyway dissatisfied after receiving your first set of proofs in the post then we will refund you in full.

Due to the bespoke nature of wedding stationery no refunds can be given after full approval and instruction to print has been given.

Returns, Refunds and Cancellations

All personalised products are made to order. That’s why we regret that we are unable to offer refunds or exchanges. However, if we have made an error in fulfilling your order, we shall promptly correct or replace the items supplied to you. This policy does not affect your statutory rights. Complaints regarding personalised bespoke stationery items must be made in writing within 30 days of delivery or they will not be considered.

Please be aware that we cannot be held responsible for errors once the proofs of your wedding stationery have been approved by the client. All proofs should be carefully checked to ensure all details are correct before approving proofs for printing. For framed prints no proofs are sent and we ask that you check the information you have entered into each field are correct before processing the order. We will hold no responsibilities if information has been entered incorrectly.

Cancellations

Cancellations will incur the cost of all work completed to the date of notice of cancellation. This may include preparation of proofs or artwork and invitation production.

Dispatch & Delivery

Delivery of your Wedding Stationery

Due to the bespoke nature of wedding stationery we allow up to 10 working days to produce and deliver your order from proofs being approved and payment received. However if you require your stationery sooner please contact us as it may be possible for us to be able to work to your deadline. We always contact the client before dispatch to arrange a convenient day for delivery and confirm the delivery address.

Postage and Packaging

We wrap all stationery in beautiful tissue and then placed in strong corrugated boxes to protect them on their journey to you. We send out all orders using Royal Mail special delivery or Parcel Force. Delivery is charged at £7.50 for postage and packaging on items sent within the UK. For deliveries outside of the UK postage will be quoted individually.

All sample orders are sent out 1st class Royal Mail within 5 working days of order being received.

Payment

Payments can be made instantly when placing an online order via paypal. This does not require you to have a paypal account, all major credit / debit cards are excepted.

If a client would rather discuss an order with us via phone, email or in person; payment can be taken after final approval of proofs and before printing commences, via bank transfer.

Order confirmation will be emailed to you within 24 hours. Proofs are produced and sent out in the post within 5 working days. We agree to send up to 2 free sets of proofs. Hard copy proofs allow you to check the quality, content and colour. Further hard copy proofs are charged at £5.00 each. Your final proof will be emailed as a pdf. Full payment is required before production commences. We will make every effort to faithfully illustrate paper and ink colours, reproduced on-screen, however, this may vary slightly from the actual product. If you require a quick turnaround we will do everything possible to make this happen.

Privacy & Cookies

By sending your details to us, you acknowledge that you have read the following and agree that we may use information about you to fulfill any order, to contact you about any order or other products or services that may be of interest to you and for more general administrative and operational purposes.

Eaton Cards and Stationery has taken, and will continue to take, appropriate measures to keep secure any personal information given by users of this site. We never share any of your person details with outside parties.

Cookie Policy 

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies: 

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. 

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. 

Except for essential cookies, all cookies will expire after 30 days.

Copyright

All stationery designs and photos are copyright of Eaton Cards and Stationery Ltd. Written permission must be obtained prior to the reproduction of any of our designs or images.

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